Final-Sale, Returns & Refunds Policy

Every product on PhoneTech is open-box: the retail packaging was opened, but the unit has been powered on and checked to confirm it works, and is sold at a deep discount. Because of those discounts, all open-box items are final sale.

We do not accept returns, refunds, or exchanges for change of mind, buyer’s remorse, compatibility, or minor cosmetic marks that are inherent to open-box stock. Each product page describes the condition before you buy — please read it carefully and ask us if anything is unclear.

Final sale does not mean you receive a faulty product. If your order arrives damaged in transit, dead-on-arrival (does not power on), or is the wrong item, we will make it right with a replacement or a full refund.

To claim, please:

• Report it within 48 hours of delivery, quoting your order number.
• Share evidence of the problem — clear photos of the item and its packaging. For transit damage, a continuous unboxing video showing the sealed package and all sides of the item is the fastest way for us and the courier to verify the claim, but it is not mandatory.
• Keep all packaging and accessories until the claim is resolved.

We will review your evidence and may inspect the returned item. Where the claim is accepted we cover the return shipping and arrange a replacement (subject to stock) or a refund. A dead-on-arrival or wrong-item claim does not need a video — the item itself shows the issue.

You can cancel an order any time before it is dispatched — email [email protected] with your order number and we will cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled and the final-sale terms above apply.

Approved refunds — for accepted damage/DOA/wrong-item claims, pre-dispatch cancellations, or failed/duplicate payments — are issued to your original payment method via our payment processor, Razorpay. Refunds are typically processed within 5–10 business days of approval; the time for the amount to appear depends on your bank or card issuer.

Email [email protected] with your order number, a description of the issue, and photos (plus a video for transit damage). See our Contact page for details.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law.